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Business Analyst - Team Lead


Regular, full-time

Are you passionate about using cutting-edge business analysis techniques to completely re-engineer business processes at a strategic level? Are you excited about working in an innovative, fast-paced and collaborative organization committed to learning, and dedicated to making a difference in the world of health regulation? 

The BC College of Nurses and Midwives (BCCNM) is hiring a Business Analyst Team Lead to contribute to the growth and improvement of the organization by analyzing and managing the business impact of changes, overseeing the Requirements Lifecycle and leading the solution-process for a number of high-stakes projects.

Who we are

BCCNM is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable.

At BCCNM, we value and celebrate diversity. We are committed to fostering an open, welcoming, and inclusive work environment where we value and respect all perspectives. We aspire to employ staff who are representative of the diverse B.C. communities we serve. We hire based on merit and encourage qualified applicants of all backgrounds to apply.​

Each of us strive​s​ to meet our commitment to the following values to maintain a workplace that is welcoming, respectful, and supports the well-being of every BCCNM employee:

  • Trust is essential
  • Better together 
  • Speak the truth 
  • Protect the public  
  • Stay curious 
  • What we offer you​​

    Our office is located at 200 Granville Street in Downtown Vancouver. Due to the pandemic, most of our team is currently working from home. In the future, as public health measures evolve, you will likely work both remotely and in the office. 

    As a member of the team, you can expect to be working in a collaborative, team-based environment and to be treated in a respectful and professional manner. The college is committed to employee professional development and career growth. We promise to provide you with rewarding work that challenges you. While your workload will be busy, the college supports staff in achieving a healthy work-life balance. 

    Aside from the opportunity to be part of a passionate team contributing to our important mandate of protecting the public, BCCNM offers an attractive compensation and benefits package for regular employees that includes generous annual vacation, 100% company-paid group health and dental benefits, participation in the Municipal Pension Plan, along with many other programs designed to promote employee health and well-being.

    What you’ll be doing

    Reporting to Manager, Project and Process Supports, the role of the Business Analyst (BA) Team Lead is to lead a team of BA’s in providing business analyst support to assigned business areas. The BA Team Lead will manage stakeholder collaboration and engagement, facilitate the strategic analysis at division or department level, and lead the business process re-engineering (BPR), business process streamlining (BPS) and business case development for assigned client group(s).

    ​Responsibilities

    • Under the direction of a Project Manager, works collaboratively with domain SMEs, conducts strategic analysis by researching and analyzing business drivers and supporting the business to question, detect and document specific business needs and objectives at division or department level
    • Pre-defines and initiates the appropriate work (elicitation) scope, chooses the right techniques, secures supporting materials, prepares stakeholders and conducts elicitation activities for business analysis information gathering; correctly captures the results obtained and confirms the results accurately reflects stakeholders’ expectation
    • Specifies and models requirements and designs by preparing accurate and detailed business requirements documents (BRDs), wireframes and mockups for efficient prototype, and functional and non-functional specification documents, e.g. business process flowcharts, as per team standards and collected elicitation results; actively participates as a core member in solutioning process to facilitate and document the solution options per project team’s agreement; verifies documented requirements and designs with the business process owners or SMEs for signoff; follows a standard approach to identify and close document gaps for business requirements
    • In consultation with SMEs, creates and manages product backlog items, leads backlog item grooming sessions and identifies the backlog priority; breaks down product items into user stories; for technology enabled processes, works closely with System Analysts (SA) and developers to ensure they are fully aware of and understand the business requirements for system design and testing purpose
    • Sets up solution acceptance criteria; validates outputs and reviews the impact of implemented resolutions over time by gathering and analyzing user feedback to ensure all requirements and designs align with business requirements and support the delivery of the needed value
    • Oversees the Requirement Life-Cycle Management from inception to retirement by managing the requirements’ tractability, maintenance, prioritization, change assessment, approval and retirement
    • In consultation with a Project Manager, facilitates the ongoing collaboration with the stakeholders throughout the project life cycle; manages regular, frequent and bi-directional communications to ensure all stakeholders (business process owners, SMEs, project team and other impacted stakeholders) are informed of and understand all planned changes and progress of issues resolutions; and assists PM to act on disagreements
    • In consultation with a Project Manager, coordinates and facilitates user acceptance testing (UAT) to ensure requested features are successfully deployed without impact to existing functionality; in conjunction with the Project Manager, obtains business sign off on completed UAT
    • Utilizes advanced knowledge of business functions and processes to lead and facilitate environmental scans, creates recommendation reports, conducts impact and cost analysis and business case development. Assists in Request for Proposal (RFP) process
    • Identifies opportunities and recommends enhancements to existing BCCNM business procedures; including identifying process deficiencies, user operational inefficiencies and ways of improving business efficiency using BPS concepts and procedures
    • Plans, prepares for and facilitates BPR/BPS sessions; and/or negotiation processes as required, and provides completed BPR / BPS reports with finalized recommendations that serve as inputs to the Project Portfolio Management process
    • Proactively maintains effective working relationships and partnerships with all applicable stakeholders across the organization. Facilitates the change management process to support the implementation of the designed solutions with PMs and SMEs
    • Develops and maintains a broad understanding of the Consortium members’ services and stakeholders. Develops solid working knowledge of core business domain with good understanding of the broad information system platform including Microsoft CRM and SharePoint to ensure requirements are feasible
    • In consultation with a Project Manager, assists with the development and maintenance of project plans for assigned projects by providing input to planning; including timelines, dependencies and priorities, and gives regular status updates, such as highlighting potential risks to the project manager and other stakeholders
    • Liaises with System Analysts to facilitate services support during the maintenance and operation through troubleshooting system problems; facilitates escalations when necessary
    • Assists Data Analysts and the Information Management Team with data mapping and report development
    • Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence.

    Team lead duties/accountabilities

    • Advises on and contributes to the development of BA Framework and Procedures, includes BA standards and templates at BCCNM
    • With a continuous improvement mindset, identifies opportunities and recommends enhancements to develop and improve procedures and framework for Business Analysis at BCCNM
    • Monitors and provides direction to BA’s work, including short term students and/or contractors and ensures BA team members follow the established framework and procedures
    • Proactively manage business analysis services risks and rescue high risk project with business requirement issues
    • Facilitates teams, collaborating with staff and stakeholders. Help establish new business relationship and re establish existing relationships
    • Promotes team effectiveness, and keeps team informed.
    • Leads initiative and enhancement ideation sessions and complete any documentation to move from ideation to projects.
    • Seeks feedback, shares with team, works to deliver service to internal and external customers.
    • Improves performance and monitors progress towards team goals

    Your education & skills ​

    • Bachelor’s or master’s degree in Information Systems, Computer Science, Business Administration or related discipline, plus a minimum of 5 years (with a Master’s degree) or 7 years (with a Bachelor’s degree) recent related experience; or the equivalent combination of experience and education
    • CPBA / PMI-PBA certification or candidate for certification (or equivalent training)
    • Experience in leading a team of BA’s is a preference
    • Demonstrated advanced practice of the visual thinking and ability of finding suitable BA modelling and requirements gathering tools to represent complex information in an understandable textual and/or visual model to engage audience and connect them quickly to critical information for further inputs
    • Demonstrated practice of the Systems Development Life Cycle and Agile, Scrum project management methodology
    • Demonstrated ability to build compelling business cases, conduct strategic analysis such as cost/benefit and impact analysis, and manage RFP process and other critical business analysis skills
    • Demonstrated practice of business process streamlining and re-engineering. Ability to analyze system/operational problems and recommend innovative solutions
    • Demonstrated problem solving, analytical and systematic thinking, attention to detail, risk management, planning and prioritization skills
    • Excellent oral, written and interpersonal communication skills, including presenting, public speaking, training and coaching. Ability to communicate complex ideas in simple terminology and convey the intended outcome
    • Outstanding customer service skills; influence and decision-making skills: must have ability to establish and maintain strong relationships with stakeholders with varied business and systems knowledge; ability to understand and manage the customer expectations
    • Demonstrated continuous improvement mindset and comprehensive understanding of change management concepts; ability to recognize potential limitations and opportunities and adaptability to changes
    • Demonstrated proficiency in using MS Word, Excel, PPT, Visio and intermediate data analysis tools and methodology
    • Demonstrated initiative and self-direction abilities with solid time management skills
    • Knowledge and experience with modern quality assurance concepts and practice is an asset
    • CSM, CSPO, Agile Business Analyst certification is an asset
    • Lean and /or Six Sigma certification is an asset
    • Demonstrated understanding of diversity, inclusion, and cultural humility as they apply to nursing and midwifery practice and health care is an asset

    How to app​ly 

    We offer accommodation for applicants with disabilities to take part in the selection process. If we contact you about an interview or testing, please let us know if you require accommodation. We keep all information in relation to accommodation confidential.  

    Please forward your resume and cover letter, indicating where you learned of this opportunity, to careers@​bccnm.ca.  In your cover letter, please tell us what interests you about this role. Please reference the title Business Analyst Team Lead in the subject line of your email. We will accept applications until the position is filled. ​​

    Note: References, education and professional credential verification​s, and a criminal record check will be required for all final candidates. 

    While we appreciate all responses, only shortlisted applicants will be contacted. 

    Thank you for your interest in the BC College of Nurses and Midwives. ​​​​​​