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Director, Inquiry Discipline & Monitoring

Regular, full-time

Are you a healthcare or legal professional with experience providing direction and oversight to a multidisciplinary team? Seasoned in conducting investigations and applying relevant legislation, bylaws, and policies? If yes, the British Columbia College of Nurses and Midwives (BCCNM) has an exciting and challenging opportunity at the College! 

BCCNM is seeking a Director of Inquiry, Discipline & Monitoring. In this role, you will direct and manage a skilled team conducting investigations, performing intake and triage, and compliance monitoring functions, and serve the College’s mandate of protection of the public through thoughtful and thorough inspection and inquiry.

Who we are

BCCNM is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable. 

As western Canada’s largest health profession regulator, we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve, and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

Each of us strive​s​ to meet our commitment to the following values to maintain a workplace that is welcoming, respectful, and supports the well-being of every BCCNM employee:

  • Trust is essential
  • Better together 
  • Speak the truth 
  • Protect the public  
  • Stay curious 
  • What we offer you​​

    Our office is located at 200 Granville Street in Downtown Vancouver. To support a healthy work-life balance, we operate using a hybrid model. Employees enjoy a collaborative environment that offers flexibility to work both on-site and remotely each week.  ​

    As a member of the team, you can expect to be working in a collaborative, team-based environment and to be treated in a respectful and professional manner. The college is committed to employee professional development and career growth. We promise to provide you with rewarding work that challenges you. While your workload will be busy, the college supports staff in achieving a healthy work-life balance. 

    Aside from the opportunity to be part of a passionate team contributing to our important mandate of protecting the public, BCCNM offers an attractive compensation and benefits package for regular employees that includes generous annual vacation, 100% company-paid group health and dental benefits, participation in the Municipal Pension Plan, along with many other programs designed to promote employee health and well-being.

    What you’ll be doing

    Reporting to the Executive Director/Deputy Registrar, Inquiry, Discipline & Monitoring (ED/DR, IDM), the Director, IDM, provides managerial oversight and leadership to the staff responsible for:

    • The assessment and preliminary information-gathering related to over 800 new reports and complaints per year, including risk management analysis.
    • The completion of almost 100 Registrar investigations per year and other investigative activities as assigned.
    • The compliance monitoring of over 250 ongoing consent agreements and orders.
    • The development and implementation of a Reporter Support Program. The Program will assist complainants and potential complainants through the complaint process and facilitate, when appropriate and in accordance with the Health Professions Act (HPA) and BCCNM By-laws, an early resolution of the complaints.

    The Director will also engage in direct program and file work ranging from complex file analysis, facilitation with complainants and third parties, and continuing improvement initiatives. The Director provides general regulatory policy and program guidance, including the stewardship of program data to achieve the strategic and operational goals and objectives of the College.


    • In consultation with the ED/DR, IDM, Director, IDM and IDM team, formulates operational plans for the IDM program. Contributes to the strategic and operational plans of BCCNM through program expertise.
    • Manages the intake and triage team to ensure files are appropriately triaged while assessing risk and deploying early intervention strategies. Assigns case files and supports staff to address new complaints and reports to determine how they are best addressed (referral, registrar investigation, Inquiry Committee investigation).
    • Manages the compliance monitoring program with the view of mitigating risk and taking appropriate action when limits and conditions are breached.
    • Works closely with the ED/DR, IDM and the IDM team to ensure the development, implementation and evaluation of the program strategy and objectives.
    • Continuous review and improvement of complaint intake and assessment processes; implements any recommendations to ensure that intake and assessment processes are culturally safe; and monitors processes, including development of new information-flow and assessment pathways.
    • Liaises with the ED/DR, IDM, Director, IDM, legal counsel, and IDM staff to ensure the development and implementation of a Reporter Support Program.
    • In collaboration with the Director, IDM, provides direction on Inquiry Committee investigation files.

    Your education & skills ​

    • A master’s degree in nursing, a Bachelor of Law or a Juris Doctor, or an equivalent combination of education and experience within healthcare and/or regulatory environment.
    • Minimum of three years’ management experience in a regulatory, risk management, or investigative program (such as licensing, critical incident investigations, or employment investigations), ideally in a health-related environment, or in the areas of administrative or criminal law in addition to three or more years of other work experience in any of these environments. Experience in alternate dispute resolution is an asset.
    • Demonstrated management experience within a unionized and non-unionized environment.
    • Excellent interpersonal skills coupled with conflict management and mediation/resolution skills.
    • Demonstrated understanding of, and commitment to, diversity, inclusion and cultural safety and humility as they apply to investigations, regulatory complaints resolution process and healthcare.
    • Excellent oral and written communications skills and the ability to communicate and collaborate effectively with individuals at all levels of the organization.
    • Demonstrated ability to independently manage a complex caseload and make discretionary decisions in accordance with risk mitigation goals, precedent, policy, and legislation. Proven experience managing multiple simultaneous projects.
    • Experience developing policy, programs, and procedures.
    • Understanding of administrative law processes, and experience in investigations, and/or mediation and negotiation will be given preference.
    • Strong presentation and facilitation skills.
    • Ability to identify the developmental needs of employees and to provide coaching mentoring and other assistance.
    • Experience working with Indigenous populations investigating and resolving complaints within the health care system is preferred.
    • Proven leadership ability in an ever-changing environment, with change management experience preferred.
    • Strong technical aptitude and ability to leverage technology to drive change. Strong working level knowledge and experience using MS Office. Experience with MS Dynamics CRM preferred.
    • Knowledge of applicable legislation including but not limited to the Health Professions Act, Freedom of Information & Protection of Privacy Act, Criminal Records Review Act, Administrative Tribunals Act, Human Rights Code, & Criminal Code is an asset.
    • Demonstrated understanding of the In Plain Sight report, and knowledge of BCCNM’s commitment to disrupt anti-Indigenous racism (as reported on BCCNM’s website).

    How to app​ly 

    We offer accommodation for applicants with disabilities to take part in the selection process. If we contact you about an interview or testing, please let us know if you require accommodation. We keep all information in relation to accommodation confidential.  

    Please forward your resume and cover letter, highlighting your unique background, education, and any areas working in investigations, compliance monitoring, or management expertise in healthcare or regulation, to careers@​ Please reference the title Director, IDM in the subject line of your email. The closing date for applications is July 17, 2022

    Note: References, education and professional credential verification​s, and a criminal record check will be required for all final candidates. 

    While we appreciate all responses, only shortlisted applicants will be contacted. 

    Thank you for your interest in the BC College of Nurses and Midwives. ​​​​​​​​​​​