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Systems Analyst I

Regular, full-time

Are you an expert in current systems and technologies and have a passion for problem solving? Do you love technology and thrive on learning new systems? Would you like to work in a highly collaborative and dynamic environment? If you answered YES, BCCNM has an exciting role as a Systems Analyst within the Information Technology team.

Who we are

BCCNM is the college empowered under the Health Professions Act to regulate the practice of all licensed practical nurses, nurse practitioners, registered midwives, registered nurses, and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent, ethical, and meets the standards that society views as acceptable. 

At BCCNM, we value and celebrate diversity. We are committed to fostering an open, welcoming, and inclusive work environment where we value and respect all perspectives. We aspire to employ staff who are representative of the diverse B.C. communities we serve. We hire based on merit and encourage qualified applicants of all backgrounds to apply. 

Each of us strives to meet our commitment to the following values to maintain a workplace that is welcoming, respectful, and supports the well-being of every BCCNM employee:

  • Trust is essential
  • Better together
  • Speak the truth
  • Protect the public
  • Stay curious ​​

What we offer you

Our office is located at 200 Granville Street in Downtown Vancouver. Due to the pandemic, most of our team is currently working from home. In the future, as public health measures evolve, you will likely work both remotely and in the office. 

As a member of the team, you can expect to be working in a collaborative, team-based environment and to be treated in a respectful and professional manner. The college is committed to employee professional development and career growth. We promise to provide you with rewarding work that challenges you. While your workload will be busy, the college supports staff in achieving a healthy work-life balance. 

​Aside from the opportunity to be part of a passionate team contributing to our important mandate of protecting the public, BCCNM offers an attractive compensation and benefits package for regular employees that includes generous annual vacation, 100% company-paid group health and dental benefits, participation in the Municipal Pension Plan, along with many other programs designed to promote employee health and well-being.

What you'll be doing

Reporting to the Director, Information Technology, and under the direction of the Information Systems Quality Assurance Analyst/Team Lead, the Systems Analyst I (SA I) works with a team consisting of staff and a consortium of colleges sharing information systems, to provide escalated helpdesk support, testing and to assist with a number of current and upcoming information systems projects. To be successful in this role, the SA I needs to learn key information systems such as CRM, SharePoint and MS Great Plains accounting system and the business processes of BCCNM and its consortium partners.

The SA I role understands the basic configuration options within key systems and modifies and maintains these configurations, while identifying opportunities for system optimization.


Under the direction of the Director, Information Technology, QA Analyst Team Lead, and other members of the Information Technology team, you will:

  • Provides support as directed to various IT projects, including upgrades and enhancements, including online services to registrants or people applying to be registrants (MS Dynamics CRM and web applications); systems supporting annual registration renewal for all registrants (MS Dynamics CRM and web applications); accounting systems that are integrated with online systems (MS Dynamics GP); collaboration and record keeping systems (MS Dynamics CRM and SharePoint); and Service Desk systems (SysAid)
  • Assists in modifying configuration custom settings for key systems to support desired business processes
  • Undertakes basic CRM customization tasks (dashboard, views, workflows, and email templates)
  • Under the direction of the Project Manager, triages, monitors, investigates, resolves, and responds to application support tickets related to staff and registrant related information systems issues in a timely manner
  • Supports data migration into key systems
  • Supports investigation by impact analysis and/or narrowing down the identified issues
  • Assists in gathering and documenting system requirements
  • Identifies opportunities and recommends enhancements to existing processes and systems as needed
  • Supports the QA Analyst in coordinating testing within the organization and with the consortium
  • Supports and provides guidance to co-op students within the Operations Department
  • Updates procedure documents where necessary, and assists with maintaining user manuals
  • Assists in providing support to train users on key systems, and assists new employees to learn to use business systems when required (e.g. CRM training)
  • Develops and maintains a broad understanding of BCCNM’s services and stakeholders. Builds expertise in core technology including Microsoft CRM and SharePoint
  • Fosters and maintains an organizational culture that promotes mutual respect, teamwork, and service excellence

Your education & skills

  • Bachelor’s Degree in a Computer Science, Computer Information Systems (CIS) or BBA program with a concentration in Management Information Systems (MIS)
  • 1-4 years of related experience; or the equivalent combination of experience and education. A co-op program experience is an asset
  • Excellent oral, written, and interpersonal communication skills. Ability to establish and maintain strong relationships with stakeholders with varied system knowledge
  • Demonstrated problem solving and analytical thinking skills, in addition to keeping abreast of trends and best practices in information systems
  • Ability to talk to developers in technical terms and business users in plain language
  • Excellent interpersonal skills; approachable, with the ability to adapt communications methods to audience needs
  • Outstanding customer service skills
  • Ability to take both direction and initiative in generating and following through on tasks
  • Experience working in an Agile environment is an asset
  • Exposure to CRM systems, online ticket management systems and accounting systems is an asset
  • Experience with running automation (i.e. Jenkins) and writing test cases, debugging (i.e. Nightwatch) is an asset

How to apply

We offer accommodation for applicants with disabilities to take part in the selection process. If we contact you about an interview or testing, please let us know if you require accommodation. We keep all information in relation to accommodation confidential. 

Please forward your resume and cover letter, indicating where you learned of this opportunity, to In your cover letter, please tell us what interests you about this role. Please reference the title Systems Analyst I in the subject line of your email. Applications will be accepted until the position is filled, so please apply immediately.​

Note: References, education and professional credential verifications, and a criminal record check will be required for all final candidates. 

While we appreciate all responses, only shortlisted applicants will be contacted. 

Thank you for your interest in the BC College of Nurses and Midwives.