Review of our complaints process
In March 2022, BCCNM issued a Request for Proposals (RFP) to review BCCNM's complaints process to reflect the principles of cultural safety, cultural humility, and anti-racism. We are pleased to report we have engaged an organization and they have begun the review.
The review will seek to build consultative and collaborative relationships to develop an Indigenous patient feedback process that fosters trust and healing. The values of the “Four Rs"—respect, relevance, reciprocity, and responsibility—will guide the approach to an effective and restorative grievance practice.
BCCNM will share the results of the review and next steps in early 2023.
Read more