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BCCNM releases results of complaints process review

Apr 19, 2023

BCCNM in March 2022 issued a Request for Proposals to review the college's current complaints process to reflect the principles of cultural safety, cultural humility, and anti-racism. In June 2022, the contract was awarded to Novatone Consulting. We are pleased today to be releasing the final report, Looking Back to Look Forward: How Indigenous ways of being, knowing, and doing must inform the BCCNM feedback process and reflect principles of cultural safety, cultural humility, and anti-racism.​

Review of BCCNM complaints process 

BCCNM Senior Leadership have spent the past three months reviewing the report's 13 recommendations, which have now been incorporated into BCCNM's Commitment to Action Plan for 2023-2024.

The recommendations cover three broad areas: process changes, establishing relationships, and introducing a program of mandatory learning. Some of the recommendations being immediately implemented include recruiting an Indigenous person to join our Inquiry, Discipline & Monitoring team to support Indigenous people making a complaint to the college, to help guide the work to embed cultural safety and anti-racism into our processes, and to assist with building partnerships.

Questions or feedback?

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Vancouver, BC  V6C 1S4

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We acknowledge the rights and title of the First Nations on whose collective unceded territories encompass the land base colonially known as British Columbia. We give specific thanks to the hən̓q̓əmin̓əm̓ speaking peoples the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations and the Sḵwx̱wú7mesh-ulh Sníchim speaking Peoples the Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), on whose unceded territories BCCNM’s office is located. We also give thanks for the medicines of these territories and recognize that laws, governance, and health systems tied to these lands and waters have existed here for over 9000 years.

We also acknowledge the unique and distinct rights, including rights to health and wellness, of First Nations, Métis, and Inuit peoples from elsewhere in Canada who now live in British Columbia. As leaders in the settler health system, we acknowledge our responsibilities to these rights under international, national, and provincial law.​