Learning from CRNBC's Standards
As a registered nurse, once you have decided that you have a professional practice problem,
you are obliged to communicate this information. How you communicate, to whom and where you
choose to communicate are factors that will impact on the results of your transaction.
-
Ask your manager for a meeting to discuss the problem
- Explain how the problem
puts clients at risk and conflicts with CRNBC's Standards of Practice or employer guidelines and policies
-
Be specific, factual, include all relevant information, and respect client confidentiality
-
Listen with an open mind to your manager's perspective and pay attention to any new information the manager provides
-
Be prepared to work together to resolve the problem, recognizing that some negotiation and compromise may be necessary
-
Work together to confirm the next steps
After your meeting, follow up in writing with your manager. Send your manager a summary of what was discussed, the response received, and the next steps you agreed upon.