Communicating Problems:
Identifying Leaders

Building on Experience

Based on your experience, how important is it to communicate information to the right person, at the right time, in the right place?

Understand Your Organization; Know Your Leaders
Knowing who to talk with at what stage in the process can be challenging. Begin by understanding the organizational chart of the agency in which you work. This will ensure that:

• you are communicating with the right people in your agency.
• you are alerting the leadership to a problem that needs investigation.
• documentation is directed to the right people in your organization.
• you are able to track the results of the notification process and plan further action if required.