Reviewing
In this lesson you learned about communicating professional practice problems at your workplace.
This included:
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assessing your own communication style.
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interpreting styles of communication.
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identifying leaders to whom you will communicate and involve.
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choosing strategies and tools for communicating the problem.
Moving Forward
Once you have communicated the problem to your leader you must begin the process of documentation.
Take the next lesson to learn about gathering evidence and documenting your problem using an
appropriate communication tool.
Assessing Progress
Now that you have completed this lesson on communication answer these questions.
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How confident are you assessing your communication style?
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How confident are you interpreting styles of communication, including your own?
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How confident are you identifying leaders to whom you will communicate?
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How confident are you choosing strategies and tools for communicating the problem?
If you do not feel very confident in these skills go to the CRNBC website for further resources including:
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Web Module: Communication
in Nursing Practice. Contains a more detailed overview and framework for communication with extensive
lists and links to additional resources. Two sections of this module, "Communicating in Challenging
Situations" and "Sharing Difficult Messages" are particularly relevant to communications
practice problems.
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Library. You will find books
and articles on communication in the library catalogue and CINAHL.
Proceed to the next lesson.