Skip to main content

Find Patient Care Quality offices

When you have a concern about a nurse or midwife's practice, we recommend:

  • if possible, you discuss the problem directly with the nurse/midwife, the nurse/midwife’s supervisor or both.

  • you consider pursuing the matter with the Patient Care Quality Office and/or health care agency where the nurse or midwife works if your complaint is not resolved to your satisfaction after speaking to the nurse/midwife and/or supervisor.

Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.

Public protection:When you have concerns about a nurse or midwife

Patient Care Quality Offices

Each health authority in British Columbia has a Patient Care Quality Office. The purpose of these offices is to assist in the resolution of complaints. They have direct access to staff and health records information to assist in addressing your concerns.

First Nations Health Authority

Interior Health

​​​Fraser Health​

Provincial Health Services Authority

Northern H​ealth​

Island Health

Vancouver Coastal Health​​

900 – 200 Granville St
Vancouver, BC  V6C 1S4

​Toll-free 1.866.880.7101 (within Canada only) ​

With great respect, we acknowledge that BCCNM’s office is located on the unceded territories of the hən̓q̓əmin̓əm̓ speaking peoples – xʷməθkʷəy̓əm (Musqueam), and sel̓íl̓witulh (Tsleil-Waututh) Nations, and the Sḵwx̱wú7mesh-ulh Sníchim speaking peoples - Sḵwx̱wú7mesh Úxwumixw (Squamish Nation) whose historical relationships with the land continue to this day.​