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About complaints and discipline

 It's your right

Our work is guided by provincial legislation called the Health Professions Act. It is your right to submit a written complaint to BCCNM if you believe that the concerns that you have about a nurse or midwife's conduct or competence warrants a formal investigation by the regulatory body.

About complaints and discipline

​​BCCNM is required by law to regulate the nursing and midwifery professions in the public interest. As part of this responsibility, BCCNM ensures:

  • The public is protected from incompetent, unethical, or impaired nursing or midwifery practice.

  • Nurses and midwives do not practice unless they can do so safely.

When yo​u have a concern about a ​nurse or midwife

BCCNM receives complaints about the conduct or competence of a nurse or midwife from patients and their families, employers, and colleagues. We also receive complaints alleging that a nurse or midwife has a health ailment impairing his/her ability to practice safely.

When you have a concern about a nurse or midwife’s practice, we recommend:

  • if possible, you discuss the problem directly with the nurse/midwife, the n​urse/midwife’s supervisor or both.

  • you consider pursuing the matter with the Patient Care Quality Office and/or health care agency where the nurse or midwife works ​if your complaint is not resolved to your satisfaction after speaking to the nurse/midwife and/or supervisor.

Independent practitioners

Most midwives, as well as some NPs and nurses, are independent practitioners, meaning they do not have an employer or supervisor/manager. 

When you have a concern about an individual's practice in this situation, we recommend:

  • if possible, discuss the problem directly with the midwife, NP or nurse.

  • If the problem occurred within a hospital setting, you consider pursuing the matter with the Patient Care Quality Office and/or health care agency where the problem occurred .​

Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.​

900 – 200 Granville St
Vancouver, BC  V6C 1S4

​Toll-free 1.866.880.7101 (within Canada only) ​

We acknowledge the rights and title of the First Nations on whose collective unceded territories encompass the land base colonially known as British Columbia. We give specific thanks to the hən̓q̓əmin̓əm̓ speaking peoples the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations and the Sḵwx̱wú7mesh-ulh Sníchim speaking Peoples the Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), on whose unceded territories BCCNM’s office is located. We also give thanks for the medicines of these territories and recognize that laws, governance, and health systems tied to these lands and waters have existed here for over 9000 years.

We also acknowledge the unique and distinct rights, including rights to health and wellness, of First Nations, Métis, and Inuit peoples from elsewhere in Canada who now live in British Columbia. As leaders in the settler health system, we acknowledge our responsibilities to these rights under international, national, and provincial law.​