Our work is guided by provincial legislation called the Health Professions Act. It is your right to submit a written complaint to BCCNM if you believe that the concerns that you have about a nurse or midwife's conduct or competence warrants a formal investigation by the regulatory body.
BCCNM is required by law to regulate the nursing and midwifery professions in the public interest. As part of this responsibility, BCCNM ensures:
The public is protected from incompetent, unethical, or impaired nursing or midwifery practice.
Nurses and midwives do not practice unless they can do so safely.
BCCNM receives complaints about the conduct or competence of a nurse or midwife from patients and their families, employers, and colleagues. We also receive complaints alleging that a nurse or midwife has a health ailment impairing his/her ability to practice safely.
When you have a concern about a nurse or midwife’s practice, we recommend:
if possible, you discuss the problem directly with the nurse/midwife, the nurse/midwife’s supervisor or both.
you consider pursuing the matter with the Patient Care Quality Office and/or health care agency where the nurse or midwife works if your complaint is not resolved to your satisfaction after speaking to the nurse/midwife and/or supervisor.
Regardless of how (or whether) you attempt to address your concern directly with the nurse/midwife or health care agency, you can always submit a written complaint to BCCNM.