Make a complaint

Make a complaint

The BC College of Nurses and Midwives (BCCNM) regulates:

• Registered Nurses (RNs)
• Registered Psychiatric Nurses (RPNs)
• Licensed Practical Nurses (LPNs)
• Nurse Practitioners (NPs)
• Registered Midwives (RMs)

Our role is to protect the public by addressing concerns about the conduct, competence, or health of current or former registrants.

Our commitment to Cultural Safety

As part of this role, BCCNM is committed to ensuring the complaints process is culturally safe and accessible for all, particularly Indigenous Peoples. If you would like to share your identity or request accommodations, please let us know. We will work with you respectfully and in a trauma-informed way. 

• ​Learn more 

Filing a complaint

Under the Health Professions Act (HPA), all complaints must be submitted in writing.

The preferred way is to complete our PDF compla​int form​​, which guides you through the information we need to begin a review, including:

• Who the complaint is about
  
• What happened, when, and where
• Any witnesses or documents you wish to include

Submitting on someone else's behalf

If you are submitting a complaint on someone else’s behalf, please also complete our Authorization for Representation form​ so we can confirm who is authorized to act and communicate with BCCNM during the complaints process.

Employer Complaints

Dedicated employer complaint submission forms and procedural guidance are being finalized and will be published here once approved. Pending their release, employers may continue to make written submissions or reports directly to complaints@bccnm.ca in keeping with existing practices and the duty-to-report requirements outlined in the Health Professions Act.

How to submit

Once completed, send your complaint form or written submission to BCCNM by:

• Email: complaints@bccnm.ca​
• Mail: BC College of Nurses and Midwives
  900 – 200 Granville Street
  Vancouver, BC V6C 1S4
• Fax: 604-620-1999
  

If you cannot use the form

If you are unable to use the complaint form, you may instead write to us directly, at the contact information above. Please include as much detail as possible, along with your contact information, so that we can reach you if clarification is needed.

What happens next

Once we receive your written complaint, it will be reviewed by our intake team.

• If you submit your complaint by email, you will receive an automatic confirmation email.
• If you submit it by mail or fax, your complaint will be entered into our system.

Our goal is for a staff member to contact you within 10–15 business days to

• Confirm receipt of your complaint
  
• Request any additional information that may be needed
• Explain the next steps in the complaints process

Important notes

• Our staff can explain the complaints process but cannot provide legal advice.
• In almost all cases, the information you provide, including your written complaint, will be shared with the registrant named, as required under the Health Professions Act. It may also be shared with other relevant parties if needed to carry out our review.
• Although most written complaints are resolved without a discipline hearing, information provided to or obtained by BCCNM in the course of investigation may become public if a hear​ing is required.

Support with filing a complaint

If you would like assistance completing the form or preparing your written complaint, you can contact us by phone

• 604-742-6200 (Metro Vancouver) or 
• toll-free 1-866-880-7101 (within Canada). 

Our staff will be pleased to help you understand the process and guide you through the next steps.​​​​