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Taking action on concerns about practice

​​​​​​​​What's my res​​ponsibility?

As a regulated health professional, you ​​have a responsibility to take action when you see unsafe practice, neglect or unprofessional conduct that puts client safety or well-being at risk. This includes a legal and ethical duty to report regulated health professionals to their professional college for conduct such as:

  • incompetent practice

  • impaired practice 

  • unethical conduct

The professional conduct of BCCNM registrants is guided by the Health Professions Act, the BCCNM Bylaws, the Nursing Regulations, and the Standards of Practice applicable to each nursing designation.

Understanding when to report, what to report, how to report, who to report to, and what is required of you, both legally and ethically, is important.

What behaviours are o​​f concern?

Practice or conduct that poses a danger to the public or is otherwise contrary to the standards is concerning. Define the behaviour by asking yourself:

  • Has the practice or behaviour harmed or put clients at risk? How and when?

  • Is the individual failing to provide competent care? How and when?

  • Is the individual's behaviour breaching accepted standards for ethical practice? How and when?

  • Is the individual failing to provide culturally safe care? How and when?

If you can answer “yes" to any of these questions, you have a responsibility to take action.

What can I do to ta​​ke action?

Decide if you want to discuss your concerns with the person involved. This can be a difficult decision. Ask yourself:

  • If it were you, how would you want the situation addressed?

  • What is your relationship with the person (e.g., reporting relationship, co-worker, personal relationship)?

  • Can you create an opportunity to discuss your concerns privately?

  • Can you discuss your concerns objectively?

  • What is the likelihood of the person being receptive to your concerns?

  • How will you know if your conversation will have the desired effect, and protect clients?

If you discuss your concerns with the person and the matter is resolved, it may not be necessary for you to take further action. If the conversation does not resolve your concerns or you decide that talking to the person involved would not be safe or helpful:

  • Talk to your manager or a leader in your practice setting

  • Consult resources in your workplace 

  • Contact BCCNM Standards support​​ for a consultation

Share information about the situation only with those who require it. 

When should I report to BCC​NM?

The Health Professions Act and Duty to Report practice standard require you to report an individual if you have reasonable and probable grounds, based on evidence, that their continued practice might constitute a danger to the public. The Duty to Report practice standard outlines your legal and ethical duties related to reporting. 

Reporting in an employ​​ment situation

If you are in an employment situation, you should report your observations and concerns to your manager or supervisor as soon as possible. They are then responsible for reporting to BCCNM (or appropriate regulatory body). The employer has the ability to take immediate steps to limit the risk posed by the individual's ongoing practice. When documenting and reporting your concerns:

  • Treat all documentati​​​on as confidential. Do NOT photocopy charts, client records, or other confidential documentation (Privacy and Confidentiality practice standard

  • Provide specific details including date, time, place, who was involved (use initials for client names), what happened and how it affec​​ted client care or well-being.

  • Request written confirmation that your information was received, your concerns will be investigated, and appropria​​te action taken.

Once you've reported to your manager, you may not know how the concerns are addressed, as details of internal workplace investigations are confidential. However, you should be advised that the complaint was investigated. Be aware that these problems can take time to investigate and resolve. If concerns are ongoing, continue to document and report to your manager.

If your concerns are not addressed and clients continue to be at risk, you may need to report directly to BCCNM. The Duty to Report Practice Standard outlines this process.

If you are a manager, supervi​​sor, or employer

Under the Health Professions Act, you must report to the appropriate regulatory college if you have reasonable and probable grounds, based on evidence, to believe that an individual's continued practice might constitute a danger to the public. Employers must report to BCCNM when a nurse's employment is terminated based on an evidenced belief that the failure to do so might constitute a danger to clients.

Behaviours of concern to the college include those that put clients at risk and are practice-related. These include behaviour related to racism, culturally unsafe care, drug use, boundary violations, sexual misconduct, abuse and fraud. Those issues likely to be outside the college's mandate/authority include interpersonal conflicts, rudeness, employer-employee relations, complaints against health care facilities, clinics or agencies, and other regulated or non-regulated care providers.

Complaints must be in writing and have enough detail to allow BCCNM to evaluate the information and know what specifically to investigate.

As much as possible, the complaint should outline the evidence available to support the allegations. This may include witness reports, results of health records audits/reviews, examples of specific incidents with dates, times and those involved and other relevant, specific information that supports the allegations in the complaint. It should also detail the steps the employer has taken to limit the risks the health professional's practice poses to clients. Here are examples of letters of complaint:

See Complaints and concerns to learn more about submitting a written complaint to BCCNM.

​Reporting to​​ other regulatory bodies

Reporting to the appropriate regulatory body is required when there is a reason to believe that there is a risk to clients if the person continues to practise. B.C.'s health regulatory bodies each have a process for investigating and resolving complaints about the health care professionals they regulate. Visit the B.C. Health Regulators website for more information.

900 – 200 Granville St
Vancouver, BC  V6C 1S4

​Toll-free 1.866.880.7101 (within Canada only) ​

We acknowledge the rights and title of the First Nations on whose collective unceded territories encompass the land base colonially known as British Columbia. We give specific thanks to the hən̓q̓əmin̓əm̓ speaking peoples the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations and the Sḵwx̱wú7mesh-ulh Sníchim speaking Peoples the Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), on whose unceded territories BCCNM’s office is located. We also give thanks for the medicines of these territories and recognize that laws, governance, and health systems tied to these lands and waters have existed here for over 9000 years.

We also acknowledge the unique and distinct rights, including rights to health and wellness, of First Nations, Métis, and Inuit peoples from elsewhere in Canada who now live in British Columbia. As leaders in the settler health system, we acknowledge our responsibilities to these rights under international, national, and provincial law.​