FAQs

​Eligibility and​​ ​​funding

Who can use the support programs?

Anyone can contact the college to ask questions about the complaint process or support programs.

Counselling and support workers are available only to people who make a complaint about sexual abuse, sexual misconduct, or discrimination against a BCCNM‑regulated health professional.

The support programs are not available for:

• Other types of complaints (such as concerns about care)
• Health professionals who are the subject of a complaint
• The regulatory college itself

How do I access the support programs?

After your complaint is received, you may be invited to apply for the Support Program.
If you are eligible, a Support Officer will contact you to confirm eligibility and help set up the support you choose.

Do I have to use the support programs?

No. Using the support programs is your choice. Some people use them, and others use supports they already have.

Are Indigenous or culturally based supports available?

Yes. Indigenous cultural supports may be available for people who identify as Indigenous and want culturally grounded support.
This may include support from Indigenous practitioners using trauma‑aware and culturally informed approaches.

Do I have to pay for the support programs?

No. The programs are paid for by health regulatory colleges in British Columbia, as required by the Health Professions and Occupations Act (HPOA).

Is there a limit to how much support I can receive?

We will work with you to make sure you receive appropriate support while you take part in the complaint process.

Is there a time limit on how long I can use the programs?

You can access counselling, a support worker, and/or cultural supports while your complaint is active.
We will work with you to manage the available funding based on your needs.

Will I have to repay costs if my complaint is not proven?

In some cases, BCCNM may ask for repayment if:

• The complaint is dismissed because it was frivolous, vexatious, made in bad faith, or an abuse of process
• False or misleading information was provided
• Funding was paid for services that were not received or only partly received

Support Services P​​rog​ram

Who provides counselling support?

Counselling is provided by OK Clinical Therapy Group. They are an experienced B.C. mental health provider with more than 60 trained clinicians. Their team uses trauma‑informed approaches and includes clinicians with cultural safety training and experience working with Indigenous and equity‑denied communities.

Can I choose my counsellor?

No. However, you can choose a cultural support person or a support worker, if allowed under the Support Program.

Who do I contact to use the Support Services Program?

You will receive contact information after BCCNM receives your complaint about sexual abuse, sexual misconduct, or discrimination.

Will using support services affect my complaint or how long it takes?

No. Using the Support Program should not delay the investigation. Timelines depend on the details of the complaint.​​​​​​

​Support Workers Program​

What is the Support Worker Program?

The Support Worker Program gives people who make complaints about sexual abuse, sexual misconduct, or discrimination access to a support worker. The support worker helps you understand and move through the complaint process.

Can a support worker advocate or investigate for me?

No. Support workers do not:

• Investigate complaints
• Give legal advice
• Advocate for outcomes
• Act on behalf of BCCNM

How do I request a support worker?

After you submit your complaint, you may be invited to apply for the Support Program.
If eligible, a Support Officer will contact you to help set up the support you want.

Who is eligible for the Support Worker Program?

Only complaints about sexual abuse, sexual misconduct, or discrimination that happened during care provided by a BCCNM licensee are eligible.

Who pays for the Support Worker Program?

The program is paid for by health regulatory colleges in British Columbia, as required by the HPOA.

What qualifications do support workers have?

Support workers are expected to be able to:

• Explain the complaint process clearly
• Share helpful information and documents
• Support you during investigations or proceedings, when allowed
• Explain your rights and responsibilities under the HPOA
• Provide non‑clinical, trauma‑informed support
• Have experience supporting people from diverse, equity‑denied, rural, remote, or underserved communities, including online support

Do support workers receive training?

Yes. They receive an overview of the complaints process.

How is a support worker assigned?

If you choose from the BCCNM list, we will check who is available and give you options so you can choose the best fit.

What if I want a different support worker?

Tell us. We will help end the current arrangement and find another support worker.

Can I choose my own support worker?

Yes, if needed. To be paid through the program, the person must be approved by the college and meet HPOA requirements.​​​

General FAQs

Who do I contact if I have questions about the support programs?

Information is available on the website. If you submit a complaint about sexual abuse, sexual misconduct, or discrimination, you will be guided on how to apply for support.

Who do I contact if I have concerns about a support program or provider?

We will explain this process when you request services.

What happens to support services if my complaint ends?

Access to support depends on your involvement in the complaint process and the rules set out in the HPOA and BCCNM bylaws.
BCCNM will explain how any decision affects your access to support in your specific case.​​​​