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Information Services Program


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The Information Services Program provides complainants with access to information about:

  • The complaint process, including making a complaint
  • Their rights and obligations under the HPOA
  • What to expect at each stage of the process, including the investigation and disciplinary stages
  • How to access available support programs
  • Other relevant regulatory processes.

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​​​​​​​​​​​Office hours

Monday to Friday 8:30 am to 4:30 pm
(Closed statutory holidays)​

Address

900 – 200 Granville St
Vancouver, BC  V6C 1S4
Canada

Contact

info@bccnm​.ca
604.742.6200​
​Toll-free 1.866.880.7101 (within Canada only) ​

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​​Quick links

​​​​​​Territorial acknowledgement

We acknowledge the rights and title of the First Nations on whose collective unceded territories encompass the land base colonially known as British Columbia. We give specific thanks to the hən̓q̓əmin̓əm̓ speaking peoples the xʷməθkʷəy̓əm (Musqueam) and sel̓íl̓witulh (Tsleil-Waututh) Nations and the Sḵwx̱wú7mesh-ulh Sníchim speaking Peoples the Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), on whose unceded territories BCCNM’s office is located. We also give thanks for the medicines of these territories and recognize that laws, governance, and health systems tied to these lands and waters have existed here for over 9000 years.

We also acknowledge the unique and distinct rights, including rights to health and wellness, of First Nations, Inuit​ and Métis peoples from elsewhere in Canada who now live in British Columbia. As leaders in the settler health system, we acknowledge our responsibilities to these rights under international, national, and provincial law.​

Copyright ©2026 BCCNM. All rights reserved.